1. Any damaged or faulty condition product will be replaced. The product will be sent to us in unused condition with original tags & undamaged packaging for Refund/Exchange.
  2. Any complaint must be raised within 24 hours of delivery for an exchange/refund.
  3. Refunds will be made directly into your bank account within 7 working days.
  4. Customer will need to return the product on his/her own expense. Delivery Charges will not be refunded in any case.
  5. If a product is returned to us in an unsatisfactory condition, we reserve the right to send it back to you and deny exchange/refund.
  6. Refund requests will be processed within 7 working days after receiving & inspecting the packaging of returned products.
  7. Refund & Exchange on not liking or not wanting the product will NOT be entertained.
  8. All Returns should be sent to ToyArcade.pk 238- Attaturk block new garden town Lahore
  9. For further queries about exchanges and returns, please contact us at toyarcade.pk@gmail.com

Warranty Policy

  1. Not all products come with a warranty; if the products are available with a warranty then it will be clearly mentioned in the product description.
  2. Toys with warranty will have all the details of the warranty in their packaging